Common wholesale questions.
If your question isn't answered below, email wholesale@veryplants.com or call 1-800-686-6218. Real humans answer.
Ordering
What does "sold per unit, shipped by the case" mean?
You order in case multiples (5, 6, 10, 12, 18, or 20 bags per case depending on size) and we ship the cases palletized when freight makes sense. Each individual bag is consumer-saleable.
What is the minimum order?
$300 opening order, $250 reorders. Free freight kicks in over $1,200 (US) and CA$1,500 (Canada).
How long does account approval take?
One business day for most independent retailers. Distributor applications take 2-3 business days because they go through additional review.
Can I order outside the wholesale catalog?
Email wholesale@veryplants.com if you need a SKU we don't show online. We sometimes pull in special items for established partners but the standard catalog covers 95% of orders.
Pricing
Do prices include freight?
No. Prices are FOB origin. Free freight applies once your cart hits the threshold ($1,200 US / CA$1,500). Below threshold, it's $25 per case (US) or CA$29 per case.
Why is Amazon priced higher than my store?
On purpose. Our direct Amazon listings sit $10+ above MSRP so your in-store price is always the lowest legitimate place a customer can buy. See our MAP Policy at /map-policy/ for the full pricing logic.
When do wholesale prices change?
Prices update once a year, effective August 1. The next change is August 1, 2026. Mid-year changes only happen if input costs move materially. We give 30 days written notice before any change.
Shipping
Where do orders ship from?
Four warehouses: Illinois and Indianapolis (US), Surrey BC and Whitby ON (Canada). We ship from the warehouse closest to your destination.
How long until my order ships?
Orders typically ship within 2-3 business days of payment.
Do you ship LTL or parcel?
Wholesale orders ship LTL (less-than-truckload) by default since pallet quantities are usually involved. Smaller orders may go parcel; we route based on weight, dims, and your destination.
Can I pick up at the warehouse?
Will-call pickup is available on orders over $1,000 USD or CA$1,200, by appointment, at the warehouse fulfilling the order. Email wholesale@veryplants.com with your PO number after checkout to schedule. Below those thresholds we ship LTL only; the carrier rate is usually less than the cost of a pickup-day truck for a small order.
What about tailgate and inside delivery?
The standard rate covers a commercial loading dock handoff. Tailgate (liftgate), inside delivery, residential delivery, limited-access addresses, and notification/appointment delivery are all billed back to the retailer at carrier-published rates after the carrier invoices us. If you need any of these, mention it before we ship and we'll quote the accessorial up front.
Do you ship to Yukon, Northwest Territories, or Nunavut?
Quote-on-request only. The free-freight threshold doesn't apply. Same for Alaska, Hawaii, and Puerto Rico in the US. Email wholesale@veryplants.com for a quote.
Returns
Can I return unopened buyers-remorse stock?
No. Wholesale orders are non-returnable for buyers remorse. If you ordered the wrong size, email wholesale@veryplants.com; we sometimes can swap on your next order.
MAP and pricing policy
What is MAP and does it apply to me?
MAP = Minimum Advertised Price. It's the lowest price you can ADVERTISE a Veryplants product, set equal to MSRP. You can sell at any price you choose; you just can't ADVERTISE below MAP. The full policy is at /map-policy/.
Does MAP apply to Amazon?
Yes. MAP applies with full force to Amazon, Walmart Marketplace, eBay, Etsy, Faire, Wayfair, and any online channel that displays a price to consumers. The Amazon Buy Box price, strikethrough price, and any sponsored ad copy must all comply.
Can I run a sale below MAP?
Not without prior written authorization. Email wholesale@veryplants.com before posting any below-MAP promotion. Documented bundles with non-Veryplants items are usually approved if the bundle price prevents per-unit price extraction. End-of-life clearance also can be authorized.
How do I report a competitor advertising below MAP?
Email wholesale@veryplants.com with a screenshot, the listing URL, and a timestamp. We investigate every report and take action if warranted (warning, suspension, or termination per the enforcement ladder in our /map-policy/ page). Reports are kept confidential.
Payments
Do you offer Net-30 terms?
No. Every order is paid up-front at checkout via card or ACH. This keeps overhead low and our wholesale prices closer to manufacturer-direct.
Is there a credit card surcharge?
Credit cards (not debit) are subject to a 3% surcharge to cover interchange. ACH and debit cards have no surcharge. The number is shown clearly on the checkout page before you confirm.
Account
How do I update my shipping address or add a new ship-to location?
Log in, go to My account → Addresses or Shipping locations. You can save multiple ship-to addresses there and pick from them at checkout. Useful if you ship to multiple stores or warehouses.
I forgot my password.
Use the forgot-password link on the login page. The reset email arrives within a minute. If it doesn't, check spam, then email wholesale@veryplants.com.
Taxes
How do I submit a tax-exempt certificate?
Log in, go to My account → Tax-exempt. Upload a PDF, JPG, or PNG of your current resale certificate, fill in state, cert number, and expiry. Once on file, sales tax stops being charged on eligible orders. We'll email you 60 days before expiry so you can submit a renewal without missing a beat.
Products and partners
What's in the Retail Starter Pack?
12 cases of bestsellers (heavy on the 10-quart Aroid and 5-quart sizes across all three lines) plus a 1/4-pallet floor display included free, ~$200 retail value. Full bill of materials and rolled-up retail SRP value are on the Starter Pack product page in the catalog.
Are the mixes organic? Sustainable?
The mixes are made from coconut coir, orchid bark, perlite, pumice, akadama, lava rock, biochar, worm castings, and pH-balanced amendments, with beneficial microbe inoculation. They are pest-free and chemical-free. They are not OMRI-listed organic. Coconut coir is a renewable byproduct of the coconut industry and a peat-free alternative; we choose it specifically because peat extraction has a heavy environmental footprint.
Do you sell through distributors?
Yes. We work with BFG Supply, Arett Sales, and Cisco Seeds in the US, and Hydrofarm Canada, Les Sols Isabelle, and Halifax Seed Co in Canada. Distributors typically offer smaller order minimums, net payment terms, and the convenience of consolidating Molly's Mixes with the broader catalog of brands they already carry. See our /distributors/ page for the full list and contact details. Buying direct on this portal is prepaid only with $300 opening / $250 reorder minimums.
Do you do consignment or drop-ship?
We do not offer consignment. We do offer drop-ship through our distributor partners (e.g. BFG Supply Drop Ship, Arett Drop Ship). Direct from Veryplants is prepaid wholesale only, no drop-ship.
Can I get a custom blend or private-label version?
We work with select partners on volume-committed custom formulations and private-label runs. Email wholesale@veryplants.com with your projected annual volume and the specific formulation or labeling needs and we'll respond within a week.