How we ship.
Effective June 25, 2026
This policy applies to all wholesale orders placed with Veryplants. By placing a wholesale order, you agree to the terms below. Wholesale orders ship LTL (less-than-truckload) from the warehouse closest to your destination. US: Illinois and Indianapolis. Canada: Surrey BC and Whitby ON. Depending on order size, smaller orders may ship by parcel instead of pallet.
Order processing
Orders are processed and leave the dock within 5 to 7 business days of order confirmation, subject to stock availability. Orders are not processed on weekends or statutory holidays. If an item is temporarily out of stock, we will contact you with options before the order ships.
Free freight thresholds
Freight is charged to the customer and added to your invoice. Free freight applies automatically once your order reaches the threshold for your region.
| Region | Free freight at | Otherwise |
|---|---|---|
| United States (lower 48) | $1,200+ | $25 / case |
| Canada (provinces) | CA$1,500+ | CA$29 / case |
If you prefer to use your own carrier account, collect or customer-arranged pickup is available on request. Please arrange this with our wholesale team before your order ships.
Where we ship
US: all 50 states except Alaska, Hawaii, and Puerto Rico (those are quote-on-request, no free-freight waiver).
Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. Yukon, Northwest Territories, and Nunavut are quote-on-request, no free-freight waiver.
Delivery and transit times
Transit time is additional to processing time and depends on your destination. LTL freight typically delivers within 2 to 7 business days after pickup. For freight shipments, the carrier will usually contact you to schedule a delivery appointment, so please ensure someone is available to receive and inspect the shipment.
Receiving and inspecting your shipment
You are responsible for inspecting your shipment at the time of delivery. Before you sign the delivery receipt:
- Count the pallets and cartons against the delivery paperwork.
- Inspect the shipment for visible damage.
- Note any shortage or damage directly on the delivery receipt before signing.
Report any concealed damage or shortage to us within 7 days of delivery. Damage or shortage that was not noted on the delivery receipt, or that is reported more than 7 days after delivery, may not be eligible for replacement or credit.
Damaged shipments
If your shipment arrives damaged, note it on the delivery receipt, keep all packaging and product, and contact us within 7 days with your order number and photos of the damage. We will arrange a replacement or credit for the affected items and manage the carrier claim on our end.
Late, missing, or lost shipments
If your shipment has not arrived by the expected delivery date, please contact us with your order number. We will open a formal investigation with the carrier to locate it.
Carrier investigations take up to 10 days to reach a determination. While the investigation is open, you have two options:
- Wait for the outcome. If the shipment is confirmed lost, we will ship a replacement at no additional charge.
- Request an immediate replacement so you are not left without product during the investigation.
Important: please read before requesting an early replacement. If you request a replacement while the carrier investigation is still open, and the original shipment is later located and delivered, you agree to keep both shipments and to pay for the replacement order. If the carrier confirms the original shipment is lost, the replacement is provided at no additional charge.
LTL accessorial charges
The standard rate covers pallet handoff at a commercial loading dock. Any of the following are billed back to the retailer at carrier-published rates after delivery:
- Tailgate / liftgate delivery
- Inside delivery
- Residential delivery
- Limited-access delivery (schools, military bases, etc.)
- Notification or appointment delivery
- Reconsignment / redelivery
Order changes and cancellations
Changes or cancellations must be requested before your order ships. Once an order has shipped, it is subject to the receiving, damage, and lost-shipment terms above.
Questions about a freight quote outside our standard zones, a delivery requirement that triggers accessorials, or anything else on this page? Email wholesale@veryplants.com and include your order number. We will quote before shipment so there are no surprises on the invoice.